If the phone can't help you solve the problem, help the user solve the problem within 24 hours in the province (within three days outside the province)!
Pre-sale: according to customer needs, guide the purchase of products with professional information;
During sale: warm and thoughtful service to help answer difficult questions;
After-sale: guide the installation and commissioning to ensure the normal operation of the equipment.
1. Dial our after-sales service phone "13569883499" to answer questions if you have any questions;
2. Appointment design: choose the best size design solution for you before purchasing;
3. Free installation and commissioning;
4. 24-hour service of star network is in place;
5. Warranty period, the vibration motor is guaranteed for half a year, and the whole machine is repaired for life;
6. Telephone return visits and tracking services enable our equipment to provide you with the best results.
In order to improve the service and make the service available in time, we have prepared a professional service team to achieve professional consultation, professional design, guidance and installation, professional maintenance, and professional repair, and take our service to a new height.
Thank you for using our products. When you encounter any problems and suggestions during use, please tell us, our company is ready to provide services to you and answer questions.
When you need a special-purpose motor and a special type of screener, please contact us, and our professional technicians will design a product that meets your requirements for you.
All equipment is warranted for one year and accessories are warranted for three months. For the location and contact information, please refer to the “Product Manual” included with each product.
If the warranty period is specified on the random warranty card, the warranty card shall prevail.
Please keep the equipment packing box within one year after purchasing the machine for future maintenance and after-sales service.
Within 7 days after the customer receives the goods, the product is affected by non-man-made quality issues and can be guaranteed. The specific operation process is as follows:
1) The customer first calls the company's service hotline (13569883499) to consult the after-sales service engineer about the product problem to determine whether it is a quality problem.
2) If it is impossible to judge whether it is the quality of the product itself on the phone, we recommend that customers go to the local repair center designated by each shaker manufacturer to perform product quality assessment. If it is identified as a quality problem, please contact us for replacement. Non-product quality problems, please customers to send their own repairs.
3) If there is no designated maintenance center of the vibrating screen manufacturer in the local area or the customer is unable to perform product quality assessment locally, please send the product to our company for confirmation (please send all random accessories, instructions and complete outer packaging when mailing And make sure the product is properly packaged to prevent it from being damaged during shipping).
4) Our professional engineers perform problem appraisal on the problem products received. If it is a quality problem of the product itself, we will send a new product within 3 days after receiving the returned product. If it is not a product quality problem, we will send the product back.
5) Product mailing address, please refer to the company address in the "Contact Us" column.
At the same time, our company solemnly promises all the products sold:
1. The warranty period of the products sold by our company is 12 months.
2. Where there is a quality problem with the products sold by the company, such as the telephone can not be resolved, after-sales service personnel arrived at the scene within 2 days in the province, 3 days outside the province to arrive at the scene, electrical and motor parts need to be returned to the factory, sending someone can not solve the scene .
3. Where the product sold by the company is a customized product, a 30% penalty penalty shall be deducted for return.
4. All goods sold by our company with quality problems are returned or exchanged unconditionally within 15 days.
5. All the products sold by the company will be provided with spare parts for a lifetime.